MEMBERSHIP POLICIES AND INS & OUTS
Tutoring Club of McLean / N.Arlington / Falls Church

EVERYTHING YOU NEED TO KNOW
STARTS HERE :o)

WELCOME TO OUR FAMILY

Welcome aboard. This is a terrific place for kids! Our students are known for looking forward to coming to Tutoring Club of McLean, succeeding in school, and moving multiple grade levels in skills in a short period of time!  We believe in great communication between us, our students, and our families. We keep track of your student’s progress and are eager to share it with both you and your student. Please ask questions. We thrive on it!
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YOUR MAIN POINTS OF CONTACT

Scheduling changes and requests should be directed to our Scheduling Administrator at SchedulingNVA@TutoringClub.com, as per the Scheduling & Makeup Sessions section. Without sending requests to them, an absence may not be excused.

The Scheduling Administrator also triages all requests from families. You should also reach out to them for non-scheduling needs, such as student progress and feedback or account balances. If needed, the Scheduling Administrator will connect with a Director or your student's Academic Coach (AC) or Student Success Coach (SSC) to find the information that you need or to help make any necessary adjustments. P
lease send any requests to SchedulingNVA@TutoringClub.com and they will route your email accordingly.

The SSC/AC works closely with tutors to oversee students' academic game plans, monitor student progress, meet with a Director regarding progress and upcoming needs, and coordinate activities necessary for students to achieve academic success. Similarly, the SSC/AC also help families plan for college at all stages of a student’s academic journey. From ensuring solid foundations and study skills in our young elementary school students, helping students choose classes and activities to build their academic resume, all the way through guiding high school students on test preparation and developing college lists, we’re with you every step of the way. 

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STAYING SUBSCRIBED TO TCM EMAILS

When sending emails to all of our families, we use an email platform that allows you to unsubscribe. We ask that all currently enrolled families stay subscribed to our emails so they don’t miss any important information such as center closings, open enrollments, new or changed service offerings or policies, etc. By unsubscribing, you will miss important announcements. If you have unsubscribed previously, we are unable to re-subscribe you and you will need to do so by completing the form found on our website. We promise that we do not sell our list nor send out massive emails! If you use Gmail, we will often be thrown into your “Promotions” folder so be sure to add us as a trusted sender. Similarly, Gmail and other providers sometimes put us in spam folders so adding us as a trusted sender will ensure you receive our emails.
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REFERRALS

As a token of our sincerest appreciation for your support, Tutoring Club will award one free, non-refundable tutoring session to the referring student (and 500 tokens to the referring student if currently enrolled) for every referral that enrolls in Tutoring Club for at least 16 hours. From time to time, we will also hold special referral contests where students can earn additional tokens and/or prizes. 
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SHARING STUDENTS' SUCCESSES AND SPREADING THE WORD

Most of our clients are here because a friend or trusted person recommended our tutoring services. Imagine how different things might be if you didn't learn about Tutoring Club! We often hear wonderful, heartwarming feedback from parents and students regarding their student’s progress at Tutoring Club, as well as at school and home. We are always so pleased to hear these successes and encourage you to share yours with us, as well. Not only does it reinforce that we’re doing our jobs, but from time to time we may ask to share your quotes or student’s successes in our marketing materials so we can get the word out to more families. We invite you to stop by and peruse our “Happy” binder that we keep in the waiting area for families to see what others had to share, or you can visit our YouTube page for video testimonials or our website for written testimonials. Your student can earn 100 bonus tokens if you share your Tutoring Club success story!

Our success is also dependent on others helping us get the word out into the community. If you have some experiences to share and just a couple minutes, we invite you to visit some of our local pages on various search sites to share your feedback with others. We would be forever grateful – and will award your student 2 free sessions for each online review you provide! You can find us on GOOGLE, NEXTDOOR, YELP, and FACEBOOK by typing in TUTORING CLUB OF MCLEAN in each directory for quicker locating.

Copyright © 2022 Tutoring Club of McLean
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