If you would like to request a same-day schedule change, please CALL the center at 703.237.8886 during center business hours and one of our teammates will do their best to accommodate your request. Due to staffing constraints and the individualized nature of TCM, it is very difficult to make same day changes so please plan in advance. It is not always possible to provide a session on the day that you call due to our tight schedules, especially during the summer sessions and during the pandemic.

As a courtesy to tutors and other families, please also call if you have a same-day cancellation so that we can open up your spot to another student and let your tutor know.

For one-time, future changes, please send SchedulingNVA@TutoringClub.com an email as soon as you know of your pending schedule change, but no later than Thursday of the week prior. We will let you know if the change can be accommodated when we work on that week’s schedule (generally the Thursday/Friday before). Also note that for scheduling purposes, our week is Monday through Saturday, not Saturday through Friday. We ask that you commit to a regular and consistent schedule. An irregular and/or inconsistent schedule may disrupt your student’s progress. While we try to be as accommodating as possible regarding scheduling, successful tutoring requires consistency. If changes occur too frequently or suddenly, carrying out your student’s plan becomes more challenging and may affect your student’s progress.

Due to the volume of requests, all non-Same Day schedule changes must be made VIA EMAIL to SchedulingNVA@TutoringClub.com (no exceptions).  Verbal schedule changes cannot be accepted nor can tutors accept schedule changes from your child during their tutoring session.

For permanent changes, we are happy to accommodate sports schedules, creative lessons, vacations, and other activity schedules.  It may take up to two weeks to implement a permanent schedule change to allow for scheduling of our tutors, so please plan in advance.

To ensure consistency and maximum growth for your student, make-ups are essential for all excused absences.  Any make-ups should be completed within the four-week block of the original excused absence and cannot be used in lieu of a regularly scheduled session or as a credit towards a future tuition payment.

Tutoring Club does not charge for make-ups (due to excused absences) that are completed during the four-week block of the absence.  Please remember that the best tutoring results are dependent on consistent attendance each week, so please try to reschedule make-up sessions for that same week whenever possible. Failure to complete make-up sessions in a timely manner may result in a loss of the time.  There are no make-up sessions given for absences from complimentary hours, such as those given as a thank you for an enrolled referral or as part of a promotion.

Enrollment for summer sessions will open during the spring. Due to our tight availability during the summer, summer tuition is due in advance to secure sessions, schedules are considered “locked in” once the summer session starts, and changes may be made only if there are other summer openings. Please note that due to our personalized tutoring approach, summer schedule changes cannot be made quickly. It may take up to two weeks to make any requested schedule changes so please plan accordingly.

As a reminder, your child’s tutoring does not end based on the school year ending. We require 15-days notice in writing to SchedulingNVA@TutoringClub.com if your child will not be attending for the summer.